WB
Willem B

1 reviews | Active since Mar 2023

15 Mar 2023, 08:25

MBD

So you work on behalf of Vodacom.

After nearly a month I managed to get the issue resolved with vodacom blilling department for sorting out incorrect billing from their side AFTER I reported ot on Hello Peter ...not my mistake but VODACOM. I was sent a updated zero balance statement after they resolved their mistake.

Now im STILL being contacted by MBD rude staff. This morning I receive a sms stating you will take legal action now.....please go ahead and do that.

Dont you and your client Vodacom EVER communicate to each other regarding these handovers? Surely you must have some meeting regarding progress on these so called "overdue" accounts.......

Im fedup being contacted daily for an issue which I was firstly NOT quilty oc and that has been resolved by vodacom!!!!!!!

Your staff are rude and when trying to explain to them the situation you are being treated like *******!!!!

KINDLY make contact with Vodacom Billing And REMOVE my name from your list and make sure my name is NOT blacklisted due to incompetence from your client.

Willem Bierman

0
Replies (1)
MBD
MBD's reply15 Mar 2023, 08:31
Official
Dear Mr Bierman

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD