MBD doesn't wanna resolve my complain period.

I logged a complaint on MBD I was told is for Absa Credit Card for R4064.75 but on all 4 credit bereaus they capture incorrect amount of R406 475.00. They do not wanna resolve this incorrect amount as it has blocked my financial freedom. They say they will resolve that once the account is settled.. They leave me no choice but to escale the matter further to Credit Ombud, NCR, CFPB, Debt Collectors Register and Whistleblow.