GM
Grant M

1 reviews | Active since Apr 2015

15 Oct 2020, 09:08

MBD does not protect or respect privacy of financial information

I am constantly receiving calls and sms concerning an account owed by somebody else for Foschini. I have tried advising the agents that the have incorrect cellnumer and they need to remove me and they either drop the call or endlessly refer me to different numbers which return me back to the initial number. Can I be assisted of where to report this behaviour of MBD, which organisation can I report them to since they refuse to correct this themselves. When i ask for call records the call is dropped. I have total access to this other individual's details (no use of ID numbers for privacy) including amounts owed. This now needs to be reported to the authorities, it can't be corrd\ect that they treat somebody's personal info with such disrespect. Where can i report them?

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Replies (1)
MBD
MBD's reply15 Oct 2020, 09:51
Official
Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
 
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC