MBD DOES NOT GET BACK TO YOUR QUERIES.

Good day,

I have contacted MBD two weeks ago with regards to sending a letter of prescription with regards to an account which have prescribed under SA law.

I spoke to an agent on the telephone and it was confirmed that they have a Woolworths as well as Virgin Active account on their system, I then proceeded to inform the agent that the accounts have prescribed and for them to issue me with a letter confirming prescription of account.

To this date no one has gotten back to me despite me issuing MBD with follow-up e-mails on the 11th and 13th September. I find it very disconcerting that no one gets back to you when you query regarding this and judging from all the complaints on Hello Peter I can see what MBD is all about.

I unfortunately will have to raise this issue formally with the relevant Ombudsman or Regulator.

Thank you, Clinton