1 reviews | Active since Dec 2022
MBD - Disgusting Loan Sharks
I have been trying to make a payment for 3 Days Today I phoned theirnumber *** 15 times as follows: 13:45, 13:46, 13:47, 13: 48, 13:49 No Answer 13:50 Rings 13:51 call dropped 13:52 No Answer 13:53 Rings 13:54 Call Dropped 13:55, 13:56 No Answer 13:57 Rings 13:58 call Dropped 13:59 No Answer 14:00 Got through to Thabo – He says there is a Network problem and promptly drops the call.
I then tried their on-line facility Quick Pay – Syntax error View your Account – Just hangs “Loading” Self Service Login – Just hangs – “Loading”
Furthermore their published email *** does not exist.
This is absolutely disgusting!!!!!!!!!!!!!!!!!!!!!!!!!
It is obvious that MBD do not want their clients to settle their debts as they would rather carry on and accrue Interest and other charges.
Should I have no response within 24 hours I intend to lodge a complaint with the National Credit Regulator, the Ombudsman and the NCC. Please also advise if MBD is registered with the CFDC.
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Unfortunately there was one account that was not resolved and I sent several emails trying to resolve this. I sent my last email on 23rd September and as at today I have had no response. This morning I tried to phone their 5776 number several times. On each occassions after pressing 1 the phone went silent. After 5 minutes I hung up.
They still do not appear to have resolved the issues with their CRM system
Unfortunately there was one account that was not resolved and I sent several emails trying to resolve this. I sent my last email on 23rd September and as at today I have had no response. This morning I tried to phone their 5776 number several times. On each occassions after pressing 1 the phone went silent. After 5 minutes I hung up.
They still do not appear to have resolved the issues with their CRM system