MBD / Discovery collections Disgusting Service!!!

This is the worst experience I've had to date. In late July 2024 I was offered a discounted account settlement which I settled after several delays due to mistakes in drafting the settlement offer. 29 August 2024 after countless calls and follow ups I am yet to get a settlement letter which I was promised to receive within 14 days of settlement. The frustrating thing is that MBD is yet to even update the settlement on their systems, extremely revolting, unprofessional and ********* behavior. I have email and paper trails in this regard. The two highly *********** MBD personnel handling my account were Olivia Hoosain and her manager Sasa Majola. Despicable service to say the least.