MBD Debt Collectors are a bunch of ***********s

I cannot stand the incompetency in which MBD displays. On the 30th of January my bank account was debited for my NSFAS debt. On Monday I received an sms claiming I had not adhered to the agreement that was made. Today, I receive a call from a call centre agent who was busy chewing gum in my ear and mumbling her words claiming that I had insufficient funds therefore making my account fall into arrears. I told the girl that someone within MBD clearly does not know their duties because my statement indicates that NSFAS debited my account. MBD, stop harassing us with nonsense maan. Do your job.