1 reviews | Active since Aug 2024
MBD debt collector
I had an Active Virgin Active Membership for quite a while so they usually debit on the 20th of every month. It came a time where they didn’t debit for 2months then my account was handed over to MBD . I was owing an amount of R395 , I then opted to pay it with a small amount due to unemployment. One of the MBD collectors called and I made an arrangement that I can only afford paying R50 every month, even after paying R50 I would receive calls being asked when will I pay yet I paid and the Collectors are so RUDE!!! I’d be harassed by them over the phone. Another one called asked why did I pay R50 and I explained , she then told me that those monthly R50 payments are not recognized because it’s a small amount so it doesn’t really make a difference nor reduce the debt so she mentioned that it fall under Arrears . I’m being called again to be reminded about making a payment, I start making R100 payments monthly. I still get calls from MBD collectors saying they wanna know when will I make payments again yet I paid afew days ago. On the 26th of July I received call from another collector, asking me if I’m aware that I’m owing, I said yes I’m fully aware and I made a payment on the 25th of July. He says well you’re almost done paying the debt you’re only left to pay an amount of R51 then you’ve settled your debt. I paid that amount and asked for Proof of payment to be sent on my email . I was so thrilled that I’m finally debt free right !!! A week later another MBD debt collector calls to say I’m owing and I have an outstanding balance of Arrears an amount of R290 ? How ? With such a RUDE TONE!!! So I mentioned that I was told I’m done paying so what is going ? I told her to check my call record of the 26th of July, all calls are recorded right and she said she’ll get back to me till today I haven’t heard from her. Everyday I’m getting calls from MBD regarding those Arrears yet I was told that I’m done paying !! I will not pay that amount because according to what was said to me on the 26th of July I’m debt free . So I was told that they will put it up as a case yet I’m still getting called to pay everyday And I’m tired of being Harassed and threatened by them !!! One of them said if i don’t pay that amount I will be charged with more legal fees and it will be taken further !!!!
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
