MBD debit orders after receiving the paid up letter.

so on the 6th of June 2018 i called MBD to get the balance on my Truworths account and i settled it on the same day. the consultant told me that i will receive my paid-up letter within 24 hours, which i did. End of June,for some reason, MBD decided to debit my account even after receiving the paid-up letter. Truworths called me and told me that my account balance was overpaid so i need to go their branch and get a refund.

On the 7th of August, AGAIN, its MBD on my bank statement, taking my money. i called the company and spoke to one of the rude consultant( Naomi) who told me that the debit order was for service fees. i then asked her why was this not included on my balance then she told me that i can reverse the debit order if i want to!!!

MBD please get your @#$@ together. i settled my balance so please leave me alone. oh, and i want my money back, i don't have time to reverse debit orders from you guys. it costs money.