MBD customer care

I have paid MBD to settle my Vodacom account 2 weeks ago. They offered a discount, sent a settlement offer amd I proceeded to pay. They havent updated Vodacom on the discount they offered and Vodacom now refuses to reconnect my service as it shows arrears. Numerous calls to MBD still left me in the dark. As operators just hang up the phone when asked for ref numbers or they transfer you to another department and then disconnect the call.