MBD Credit Solutions 's terrible handling of my account . ID ***

I, William Mabena , ID Number ********** 422086 had an account with HomeChoice, which was later handed over to MBD Credit Solutions due to non-payments received from me. I called MBD on 29 April 2019 since my financial situations has improved, and willing to settle my account however , I could not get to know what my balance is, and was informed by the consultant(Mariska) that my account reflects on their as closed, and that they can't see what the current balance is. I was then told that she will refer the matter to her line manager to give more detailed information regarding the account . I did not receive any correspondence regarding my account. I later in the week , called MBD again to get feedback and spoke to Valencia(Not sure of the spelling), who could not assist me and stated the same, that my account reflects a closed status on their records and that she can't divulge any further information on the account status ,she promised that she will convey the message to Mariska since she was the one dealing with the matter, again no feedback from MBD.

I took another initiative and called MBD on 06 May 2019(yesterday), to get feedback from MBD but to my dismay, I was told by Mariska that her line manager was on lunch, and that she will call me once she has answers on the matter at hand in which she never did. I called MBD again later in the afternoon and spoke to Mariska, who called her line manager by he name of Monroe, who could not assist on this and stated the same. He then referred me to their customer line ********** 312 or ********** 000 in which there were no answers when I called these numbers. Kindly assist me with the following documents from MBD, my initial contract I signed with HomeChoice, the statement on the account , a settlement letter or paid up letter since my account reflects as settled and a letter confirming bureaus update on this account.