1 reviews | Active since Feb 2012

20 Mar 2018, 16:27

MBD Credit Solutions blocking me from getting a Home Loan

I had a Capitec Loan a long time ago that I was struggling to pay until it was handed over to MBD Credit Solution. They called me day and night to settle the account and I pay what I could until I took all my bonus money and settled the account. That was October 2017.

MBD sent me a settlement letter in October last year. Recently, I app**** for a FNB Home Loan and FNB declined citing that I am 21 months in arrears on my Capitec Loan.

From October 2017 until March 2018, MBD had enough time to send Capitec paid up letter and update my credit bureau but this was not done. I called Capitec and they confirmed the account is still active with them and still in arrears. Looks like the priority for MBD is to get the money and could not care less about the customer after they get their monies :(

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Replies (3)
MBD
MBD's reply22 Mar 2018, 08:21
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply26 Mar 2018, 09:11
Official

Dear Sir/Madam

With reference to your query logged on the 20 March 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

's update26 Mar 2018, 20:15
Reviewer Update
Hi Please note the response was nothing more than a settlement letter I already have. It does not say if you have contacted Capitec or Credit Bureau or both. My problem is not getting a settlement letter. My problem is that even after the loan was repaid, Capitec records still say I am owing them money and I am in arrears.