SG
Sanele G

1 reviews | Active since Oct 2010

25 May 2021, 11:13

MBD Credit Solutions Agents are Rude and Disrespectful

I never been so disrespect so much by call center agent from MDB! I got a call this morning from MDB Credit Solution Agent whom i cant recall her name, she wanted to me confirm my ID an physical address of which politely told her that I'm not comfortable giving out that information over the phone. I told her that you have that info already with you because you mentioned first and last name.

She went on to day that I'm aware that I owe my discovery credit card? I said I'm away and I have been paying my credit card please check with discovery for an update. She told me to tell that to my credit score and she hang-up the phone.

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Replies (1)
MBD
MBD's reply25 May 2021, 12:05
Official
Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.