JK
Jerome K

1 reviews | Active since Jul 2022

18 Aug 2022, 12:55

MBD: Contact Standard Bank regarding the debt you bought from them. They haven't told you everything

MBD has constantly been calling me, and whenever I answer, the call is cut.

Bear in mind, the call isn't dropped, or bad connection. I hear the all the sounds of a busy call centre before they cut the call. MBD then immediately sends me an SMS due to me "hanging up" (which according to their accounts, I'm being charged R5 for each SMS). On top of that, they have multiple numbers that aren't in use, but they still charge you for what they do.

From what I can see, their agents don't actually want to deal with the people they call, and it's easier for them to say that the call was dropped, no answer, hang up, etc.

I've requested assistance with my Standard Bank issue, detailed below in length:

https://www.hellopeter.com/standard-bank/reviews/standard-bank-stole-my-money-and-ruined-my-life-***

When someone views this issue with Standard Bank, ensure you read the whole history of events.

I've requested assistance 4 times via MBD's WhatsApp channel. Every time I explain the situation, the conversation is restarted, where they ask for my account number or ID number. Not one person has addressed what I have explained.

They send out all these requests, but once you try to verify anything or ask for proof of anything, it's like they don't exist. I wanted to request all the call logs and recordings, but I'm certain that even if I do get through, MBD will not be forthcoming with this. You do not operate as lawyers, MBD operates like more like loan sharks buying debt from other loan sharks, and don't care about the situation.

***

The above is my reference.

Please do not contact me further unless there is someone who is willing to discuss this matter, and not issue a collection notice.

0
Replies (5)
MBD
MBD's reply18 Aug 2022, 13:18
Official
Dear Mr Koorbanally

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
JK
Jerome K's update18 Aug 2022, 14:51
Reviewer Update
I've just received a call where someone asked to speak to me, and then the call was immediately cut.
JK
Jerome K's update23 Dec 2022, 14:30
Reviewer Update
Please do not contact me any further. Call Standard Bank if you require payment for the debt you so very stupidly purchased without correct information.
JK
Jerome K's update01 Feb 2023, 09:54
Reviewer Update
MBD has now using a tactic of calling my cell phone, waiting for me to answer before hanging up so they can call my office line as a form of ************.

There has been no update regarding my matter with Standard Bank, and if you need to find out more, please contact Standard Bank. Not me.
MBD
MBD's reply01 Feb 2023, 10:32
Official
Dear Mr Jerome

Kindly allow us the opportunity to investigate the matter with Standard bank and we will revert to you with our findings. 

Kind Regards, 
Complaints Officer 
MBD