MBD consultants Rude and MBD lacks Quality Management

I got numerous calls from their customer service staff , the first call the lady didn't want to identify themselves when I asked who they are and what was the call about she then said Eish and hung up, this morning around 07:30 AM they called me and i said Hello X3 on the third time the lady said Hello I asked her why are you keeping quite when I say Hello, she responded by saying I said Hello I then said only on the third Hello any way how can I help you she then took a deep breath and said ''Yazi abanye abantu Bayabhora '' and then she hung up . This is not the first time I have had calls from rude unprofessional , lack of customer service training , non quality assessed consultants from MBD. just because they are a collections agency it doesn't mean they need to hire *********** and non caring staff. I won't hire any consultant from MBD . The company needs to invest on quality management tools and a team of good quality assessors . I doubt they even have quality management as part of their KPI's . I have had calls from Nedbank collectors and trust me I have paid the credit card n full ,those consultants are very professional and respecfull.