MBD Collections Refusing to Provide Prescription Letter for Closed Standard Bank Account

Item: MBD
Rating: 1
Author: Sanele M

Good day,

I am seeking assistance regarding a matter involving MBD Collection Services and a Standard Bank account.

According to my credit report, this account was closed on 29 March 2021 with an outstanding balance of R0.00. Based on the information available to me, I believe I may be entitled to confirmation regarding the prescription status of the debt or a formal letter confirming the current legal standing of the account.

I have repeatedly requested a prescription letter from MBD Collection Services, but they have refused to provide one or have not adequately addressed my request. This has left me uncertain about my rights and the status of the account.

I would appreciate it if Standard Bank and/or MBD Collection Services could:

Confirm the current status of the account. Explain why a prescription letter is being withheld. Provide written confirmation regarding whether the debt has prescribed or alternatively provide the legal basis on which they believe it has not prescribed. Assist me in resolving this matter fairly and transparently.

I am simply requesting clarity and the relevant documentation so that I can understand my position and ensure that my credit profile accurately reflects the status of this account.

Thank you, and I look forward to a prompt response.

Kind regards,

Helpful (0)

Replies (2)

MBD's replyOfficial

24 Aug 2026, 10:15

Good day Sanele M

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.

Kind Regards
Complaints Officer
MBD

MBD's reply24 Aug 2026, 10:15

Official

Sanele M's updateReviewer Update

25 Aug 2026, 11:37

Thank you for your response.

However, I must express my frustration, as this matter has been ongoing for an extended period without resolution. I have made numerous attempts to contact MBD, and on several occasions my calls were either disconnected or I was transferred between different departments and entities without receiving any meaningful assistance.

My concern remains unchanged: I am requesting a written response regarding the prescription status of my Standard Bank account, which reflects as closed on 29 March 2021 with a balance of R0.00 on my credit report. Despite multiple requests, MBD has failed to provide the prescription letter or a clear explanation as to why it cannot be issued.

I respectfully request that MBD:

Provide a written update on the investigation.
Confirm the current legal status of the account.
Provide the requested prescription letter, or alternatively provide the legal basis and supporting documentation explaining why the debt has not prescribed.
Address my concerns regarding the lack of communication and the handling of my previous enquiries.

I believe I have been more than patient in seeking a resolution. If this matter is not resolved promptly, I will have no option but to escalate the complaint to the relevant regulatory and consumer protection bodies for further investigation.

I look forward to receiving a substantive response rather than another acknowledgment.

Regards,

Sanele Mtshali

Sanele M's update25 Aug 2026, 11:37

Reviewer Update

Thank you for your response.

I respectfully request that MBD:

Provide a written update on the investigation.
Confirm the current legal status of the account.
Provide the requested prescription letter, or alternatively provide the legal basis and supporting documentation explaining why the debt has not prescribed.
Address my concerns regarding the lack of communication and the handling of my previous enquiries.

I look forward to receiving a substantive response rather than another acknowledgment.

Regards,

Sanele Mtshali