MD
Melisha D

1 reviews | Active since Apr 2023

01 Aug 2024, 14:51

MBD COLLECTIONS AND VIRGIN ACTIVE - I WILL NEVER TAKE ANOTHER VIRGIN ACTIVE PRODUCT.

I am appalled by the conduct of this company. I am continuously being harassed by call Centre agents for an account that is paid up- being a Virgin Active Gym contract. The amount keeps escalating, I have emailed all the proof of payment they say they will correct they just get new people to call and harass. I am promised an sms, they sms is never sent. Emails are ignored. I have called the call Centre, promises are made to remove my details and account, never done. And now I am being harassed on my work line, Something must be done about this ************ debt collection company.

0
Replies (3)
MBD
MBD's reply01 Aug 2024, 15:12
Official
Dear Melisha

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
MD
Melisha D's update02 Aug 2024, 12:35
Reviewer Update
Im sorry but the matter is not resolved. I have not received confirmation that my account has been removed from MBD database, there was only a request for an ID number from Mpho Machake and no further communications.
MBD
MBD's reply02 Aug 2024, 13:48
Official
Good day 

Kindly be advised that we have responded on your email .  Please note that we received instruction from our client to close our collection file, which we have duly done.

Please confirm receipt of our email.

Kind regardsCOMPLAINTS OFFICER
MBD