MD
Melisha D
1 reviews | Active since Apr 2023
01 Aug 2024, 14:51
MBD COLLECTIONS AND VIRGIN ACTIVE - I WILL NEVER TAKE ANOTHER VIRGIN ACTIVE PRODUCT.
I am appalled by the conduct of this company. I am continuously being harassed by call Centre agents for an account that is paid up- being a Virgin Active Gym contract. The amount keeps escalating, I have emailed all the proof of payment they say they will correct they just get new people to call and harass. I am promised an sms, they sms is never sent. Emails are ignored. I have called the call Centre, promises are made to remove my details and account, never done. And now I am being harassed on my work line, Something must be done about this ************ debt collection company.
Helpful (0)
Replies (3)0
Replies (3)MBD's replyOfficial
01 Aug 2024, 15:12Dear Melisha
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply01 Aug 2024, 15:12
Official
Dear Melisha
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MD
Melisha D's updateReviewer Update
02 Aug 2024, 12:35Im sorry but the matter is not resolved. I have not received confirmation that my account has been removed from MBD database, there was only a request for an ID number from Mpho Machake and no further communications.
MD
Melisha D's update02 Aug 2024, 12:35
Reviewer Update
Im sorry but the matter is not resolved. I have not received confirmation that my account has been removed from MBD database, there was only a request for an ID number from Mpho Machake and no further communications.
MBD's replyOfficial
02 Aug 2024, 13:48Good day
Kindly be advised that we have responded on your email . Please note that we received instruction from our client to close our collection file, which we have duly done.
Please confirm receipt of our email.
Kind regardsCOMPLAINTS OFFICER
MBD
Kindly be advised that we have responded on your email . Please note that we received instruction from our client to close our collection file, which we have duly done.
Please confirm receipt of our email.
Kind regardsCOMPLAINTS OFFICER
MBD
MBD's reply02 Aug 2024, 13:48
Official
Good day
Kindly be advised that we have responded on your email . Please note that we received instruction from our client to close our collection file, which we have duly done.
Please confirm receipt of our email.
Kind regardsCOMPLAINTS OFFICER
MBD
Kindly be advised that we have responded on your email . Please note that we received instruction from our client to close our collection file, which we have duly done.
Please confirm receipt of our email.
Kind regardsCOMPLAINTS OFFICER
MBD
