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Zimkhitha Mafenuka-Gwinta
1 reviews | Active since Oct 2025
15 Oct 2025, 10:27
MBD Collections
I have been requesting a paid-up letter from MBD Collections for an account that was paid in 2017 already. Instead of directing me to the relevant department, I am given WhatsApp numbers where no one is responding to and when calling them I am told the matter is escalated with no turnaround time known by the advisors. I fail to understand the misleading update every time I call, and one seems to have a clue what they are doing!
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MBD's replyOfficial
15 Oct 2025, 14:46Dear Zimkhitha Mafuneka-Gwinta
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply15 Oct 2025, 14:46
Official
Dear Zimkhitha Mafuneka-Gwinta
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
ZM
Zimkhitha Mafenuka-Gwinta's updateReviewer Update
22 Oct 2025, 14:12Dear COMPLAINTS OFFICER,
I have not received any communication from your company via phone or email, until I emailed you again on the 21 Oct 2025 where MMATHAPELO ANNAH KEKANA from Customer services responded with incorrect information about a Standard Bank loan letter that was sent, and I requested a Finchoice account letter. So, I'm not sure who you spoke to or emailed with the resolution. My contact details are below:
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I have not received any communication from your company via phone or email, until I emailed you again on the 21 Oct 2025 where MMATHAPELO ANNAH KEKANA from Customer services responded with incorrect information about a Standard Bank loan letter that was sent, and I requested a Finchoice account letter. So, I'm not sure who you spoke to or emailed with the resolution. My contact details are below:
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ZM
Zimkhitha Mafenuka-Gwinta's update22 Oct 2025, 14:12
Reviewer Update
Dear COMPLAINTS OFFICER,
I have not received any communication from your company via phone or email, until I emailed you again on the 21 Oct 2025 where MMATHAPELO ANNAH KEKANA from Customer services responded with incorrect information about a Standard Bank loan letter that was sent, and I requested a Finchoice account letter. So, I'm not sure who you spoke to or emailed with the resolution. My contact details are below:
***
***
I have not received any communication from your company via phone or email, until I emailed you again on the 21 Oct 2025 where MMATHAPELO ANNAH KEKANA from Customer services responded with incorrect information about a Standard Bank loan letter that was sent, and I requested a Finchoice account letter. So, I'm not sure who you spoke to or emailed with the resolution. My contact details are below:
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