WVdM
Wanda Van der Merwe

1 reviews | Active since Jan 2019

29 Jan 2019, 11:50

MBD collecting money for MTN

I've written previous reviews regarding contract in my name that my deceased ex-husband paid. MTN gave me over to a collection company (MBD), because I allegedly didn't pay the contract. They even sent me statements with an outstanding amount of more than R12000, saying payment is overdue since June'18, MBD is giving me an amount of more than R16000. Since then I got hold of my ITC record showing that the contract was paid up to date until my ex-husband died at the end of Sept'18 and the moment I tried to cancel the contract with MTN, they started sending me outstanding payment notifications.

An amount of R7698 is showing outstanding on the ITC record (outstanding amount Oct to Nov'18) and they expect me to pay it after I tried to cancel the contract and started querying it in Oct'18. I will only agree to pay what is due to MTN with solid proof of notifications sent to me (the contract holder). The only notification I received was beginning of Sept and I agreed to pay that amount and I will not pay any amount outstanding from Oct as I was trying to cancel this contract and they didn't tell me it was not possible until Dec.

I will take this to the radio, the papers and television and they will have a field day with this as one can see on Hellopeter alone how many unsatisfied customers MTN has.

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Replies (2)
MBD
MBD's reply30 Jan 2019, 15:36
Official
 Dear  Wanda Van der Merwe /Jan 29 , 2019 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER MUNNIK BASSON DAGAMA INC 
MBD
MBD's reply08 Feb 2019, 12:13
Official
 Dear Wanda Van Der Merwe

With reference to your query logged on 29 Jan 2019

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.  Kind regards COMPLAINTS OFFICER MUNNIK BASSON DAGAMA INC