MBD - Cannot get through to call centre for Critical Statement request!!!!

I have been trying since last week to get through to the RCS division, as I urgently need a statement sent to me of my RCS Card. To date, I have not gotten hold of one person. I have emailed on many occassions, not one response.

I phoned and left notification for an agent to phone me, and to date nobody has rep****.

I have attempted to get through to Supervisors or Managers, but that phone just goes dead once they transfer me.

This statement is required for my application to the Department of Education for a subsidy, and it is HOLDING UP THE WHOLE PROCESS!!!!!!!!!

It is disgusting that they can harrass citizens, but to date, they coud be taking my money and I don't even know how much is owed, as you cannot get hold of anyone to assist you.