PP
Patricia P
1 reviews | Active since Nov 2017
03 Dec 2022, 08:30
MBD bunch of *******.
MBD they have rude agents that can call you from 7 am till 5pm,different agents will call you about the same matter. They don't give you a chance to explain ,payments don't get allocated whether you email proof of payments. Team leaders don't return calls. I have payments over a R1000 that is not allocated to my account, I have been emailing, calling leaving voice notes for team leaders but they don't bother to call me. They are just a bunch of *******, you pay but the account don't go down....If they don't find my payments and allocate them I will never pay this account anymore. They don't respond to emails. Everyday you explain the same thing to different people....Hello Peter please do something about this MBD I want all my payments that they have not been allocating over the years maybe my account is even paid up.
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Replies (4)
MBD's replyOfficial
03 Dec 2022, 09:09Dear Mr Parker
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply03 Dec 2022, 09:09
Official
Dear Mr Parker
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
PP
Patricia P's updateReviewer Update
21 Feb 2023, 08:12Dear MBD
First let's address the fact that you calling me Mr Parker that shows you don't pay attention.
Secondly you have not allocated my payments yet, i received an email in January saying you have allocated my December payment after you have told me my reference number is 1 digit short. Ok so if you can find that payment why are all my payments not allocated? Yet I still get calls demanding payments after I have explained to numerous agents until all my payments are allocated and I have a true reflection of the balance you shall not call me because I will not pay.I have my proof of payments that were sent to you still not allocated so am willing to go to court.
First let's address the fact that you calling me Mr Parker that shows you don't pay attention.
Secondly you have not allocated my payments yet, i received an email in January saying you have allocated my December payment after you have told me my reference number is 1 digit short. Ok so if you can find that payment why are all my payments not allocated? Yet I still get calls demanding payments after I have explained to numerous agents until all my payments are allocated and I have a true reflection of the balance you shall not call me because I will not pay.I have my proof of payments that were sent to you still not allocated so am willing to go to court.
PP
Patricia P's update21 Feb 2023, 08:12
Reviewer Update
Dear MBD
First let's address the fact that you calling me Mr Parker that shows you don't pay attention.
Secondly you have not allocated my payments yet, i received an email in January saying you have allocated my December payment after you have told me my reference number is 1 digit short. Ok so if you can find that payment why are all my payments not allocated? Yet I still get calls demanding payments after I have explained to numerous agents until all my payments are allocated and I have a true reflection of the balance you shall not call me because I will not pay.I have my proof of payments that were sent to you still not allocated so am willing to go to court.
First let's address the fact that you calling me Mr Parker that shows you don't pay attention.
Secondly you have not allocated my payments yet, i received an email in January saying you have allocated my December payment after you have told me my reference number is 1 digit short. Ok so if you can find that payment why are all my payments not allocated? Yet I still get calls demanding payments after I have explained to numerous agents until all my payments are allocated and I have a true reflection of the balance you shall not call me because I will not pay.I have my proof of payments that were sent to you still not allocated so am willing to go to court.
MBD's replyOfficial
21 Feb 2023, 08:46Good day Ms Parker
We apologise for the inconvenience caused by the delay on our side. Kindly forward us the proof of payments in order to allocate them with our finance .
Kind regardsCOMPLAINTS OFFICER
MBD
We apologise for the inconvenience caused by the delay on our side. Kindly forward us the proof of payments in order to allocate them with our finance .
Kind regardsCOMPLAINTS OFFICER
MBD
MBD's reply21 Feb 2023, 08:46
Official
Good day Ms Parker
We apologise for the inconvenience caused by the delay on our side. Kindly forward us the proof of payments in order to allocate them with our finance .
Kind regardsCOMPLAINTS OFFICER
MBD
We apologise for the inconvenience caused by the delay on our side. Kindly forward us the proof of payments in order to allocate them with our finance .
Kind regardsCOMPLAINTS OFFICER
MBD
PP
Patricia P's updateReviewer Update
21 Feb 2023, 10:07I am going to address the issue of not paying attention again.if you read my review carefully you will see I have mentioned that the proof of payments were submitted. I have emailed them to Tshepiso who happened to be the team leader.
If you can find 1 payment with that reference number which I was told is 1 digit short am sure you can find the rest of the payments because
I Used same reference
If you can find 1 payment with that reference number which I was told is 1 digit short am sure you can find the rest of the payments because
I Used same reference
PP
Patricia P's update21 Feb 2023, 10:07
Reviewer Update
I am going to address the issue of not paying attention again.if you read my review carefully you will see I have mentioned that the proof of payments were submitted. I have emailed them to Tshepiso who happened to be the team leader.
If you can find 1 payment with that reference number which I was told is 1 digit short am sure you can find the rest of the payments because
I Used same reference
If you can find 1 payment with that reference number which I was told is 1 digit short am sure you can find the rest of the payments because
I Used same reference