iA
ismail A

1 reviews | Active since Feb 2012

04 Aug 2022, 15:46

MBD bully

The anxiety this company causes me on a monthly basis is unbelievable! The unnecessary bombardment of phones that could be done via email! The insistence by a guy called Omari ( not sure if pronunciation is right with spelling) to point I explain his voice and tone of voice is demanding unkind and forceful! Demanding rude, uses words like “ we demand “ you must “ and clearly stated he will call non stop because every call he makes I get charged! Hence they MBD will not use email as a contact ! The current climate is SA requires loads of patience and understanding from service providers and agencies acting as 3rd parties on behalf of client ! Surly the current mood and financial situation in SA requires some kind of compassion when dealing with customers, why does MBD guy Omari operate like a loan shark !

0
Replies (2)
MBD
MBD's reply04 Aug 2022, 16:28
Official
Dear Ismail A,

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer
MBD

Best regards,

MBD
MBD's reply19 Aug 2022, 09:22
Official
Dear Ismail A,

With reference to your query logged on the 04  August 2022.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.The matter has been addressed and resolved amicably. Kind regardsCOMPLAINTS OFFICER
MBD

Best regards,