MBD Attorneys made a mistake and now refuse to give a settlement letter

On 23 Sept '25 a consultant from MBD Attorneys phoned me regarding my Game account. She said that the outstanding amount was R2000, but if I paid R1000.33 immediately the account will be settled and I'll receive a settlement letter. I paid the amount immediately. Now, a consultant from MBD phoned me and said the lady made a mistake and that there is still an amount outstanding. That is not my problem. I went on what she said. She confirmed, not once, but twice that my account will be up-to-date and settled after that payment. Go listen to the recording. I am expecting a settlement letter.