MBD Attorneys do not answer their phones

Good Day

Ive contacted your company at least 15 times today each time i wait for 3 minutes until i am told that i am first in que. I then wait another minute and i am told you are to busy and i should leave my Name and Number and you will contact me. I was not contacted

Your call center hours says 7:30am to 5:30pm, By 5:15 your lines are closed and i could not get through?

I need to resolve an account with you urgently as its holding up bond approval and there is absolutely no getting through to you.

I will certainly be laying a complaint with Vodacom as well as this is not how companies should conduct business.

I really did not want to post anything but after seeing all the reviews and then experiencing exactly the same service i did not see much other choice.

Can i ask that you urgently reach out to me via phone.

Word of advice

You cant achieve your 2 by 4 statement below by ignoring clients

"To be the pre-eminent provider of legal debt recovery services measured by superior performance, delivered professionally, profitably and sustainably;"

If you continue to provide such terrible service to customers of the large retailers you service, you will loose them. this is not old news as people have been experiencing these problems since 2013

You need to better your call center, its not available when they say they are and they dont answer calls period....