MBD Attorneys ABSOLUTE ****!!!

I'm absolutely appalled at the service, or lack thereof of these people. I had 2 FNB accounts with them. I settled my overdraft in December and I STILL haven't received a clearance letter. I've asked for a settlement letter for my credit card at the same time. I only received it YESTERDAY. I've spoken to so many different people. I have an email trail from Faith where I keep requesting said information. But the harassment hasn't stopped! I keep getting calls asking me when I'm going to pay the amount due for the month for BOTH accounts! I'm so upset and have no idea what else to do. As we speak I'm 5min into the Customer Service number that no one is picking up. 2 days in a row I'm trying to call them. By the way this is all airtime that I'm being charged for!