MBD attorneys

My WoolWorths acc. has been handed over to MBDC collections agency and my issues is that I have been struggling to get a settlement amount from MBDC for a long time. After much struggle, I was given the following email adresses *** *** to obtain a settlement amount but to-date I have yet to receive a response from them .I sent an email to the afore-mentioned email adresses on the 08 May 19 and 3 June 19.

When I asked for a settlement amount from their call-centre agents the amounts quoted was twice the amount reflected on the WoolWorths receipt there was no difference in the settlement amount and the outstanding balance.

I understand that extra interests have been incured due to the fact that the account is in arrears. is charged but I need to know the break down of these charges and the call-centre agents do not answer these questions. I want to know how much are they charging me the collection calls and smses. And,are they allowed to charge me for more than two collection calls and smses .Also, I never recieved a statement of interest charged and lawyers fees.

I only recieve reminder smses of payments ,no forwarding email addresses or alternative no. to contact them on and most importantly no outstanding balance is indicated in these smses. I have tried negotiating with the WoolWorts stores directly about settling but they simply refer me back to MBD. After I payed R 1000 on 28/06/19 my balance displayed on the Woolworths receipt was R 2 499 . 04July I contact MBD, and the agent told me that another payment of R1100 was due and that the settlement and outstanding balance was the same.When I asked her to expalin to me the breakdown of the charges she became irrate.She promised that Achmat,the manger in charge would return my email and tha she would mail me a breakdown of all charges.Today 05/07/19 I paid the R1100 eventhough I am still waiting on the promised statement. i also wonder how long Im going to have to wait for this account to be closed and taken off my credit report