MBD Atorneys

My WoolWorths acc. has been handed over to MBDC attorneys. My issues is that I have been struggling to get a settlement amount from MBDC.After I payed R 1000 on 28/06/19 my balance displayed on the Woolworths receipt was R 2 499 . My issue is that I have been struggling to get a settlement amount from MDC. After much struggle, I was given the following email adresses *** *** to obtain a settlement amount but to -date I have yet to receive a response from them .I sent an email to the afore-mentioned email adresses on the 08 May 19 and 3 June 19.

When I asked for a settlement amount from their call-centre agents the amounts quoted was twice the amount reflected on the WoolWorths receipt there was no difference in the settlement amount and the outstanding balance.

I understand that extra interests have been incured due to the fact that the account is in arrears. is charged but I need to know the break down of these charges and the call-centre agents do not answer these questions. I want to know how much are they charging me the collection calls and smses. And,are they allowed to charge me for more than two collection calls and smses .Also, I never recieved a statement of interest charged and lawyers fees.

I only recieve reminder smses of payments ,no forwarding email addresses or alternative no. to contact them on and most importantly no outstanding balance is indicated in these smses. I have tried negotiating with the WoolWorts stores directly about settling but they simply refer me back to MBD.

04Julu I contact MBD, and the agent( wit an attitude) told me that another payment of R1100 was due and that the settlement and outstanding balance was the same.She promised that Achmat,the manger in charge would return my email and tha she would mail me a breakdown of all charges.Today 05/07/19 I paid the R1100 eventhough I am still waiting on the promised statement. Regards Natasha Le Thea ***