Mbd are you ******** or you just failing?

Mbd is failing me and ruining my credit score. I paid off my thruworths account oon the 10th of February 2022 and money cleared on the 16th of February but mbd says that they can not trace my payment even after sending them proof of payment and it was an online payment with the help of their consultants. When I called in mbd on the 10th of February 2022 to get my settlement amount and account number for me to deposit the money their consultants suggested that I payed online it will be convenient because it will reflect immediately and I will get payed up letter the very same day little did I know that my money will disappear into thin air without a trace. The invistigating has been on since February until now without any feedback on Wednesdays the 20th of April after complaining here hello peter I received an email from Jane khumalo stating that they are waiting for finance department to investigate and I'm not happy with the response coz it is the same response I got from everyone I spoke to since February and after that no update and they don't respond to my emails when I want feedback. When they are still invistigating why don't the update with ITC as payed coz it is not my fault that they can't trace the money when they are the one who processed the payment.