MBD are rude and harrasing

<br> I had a GEMS medical Aid account that when I changed jobs was not processed and was not reported in time with me. Well the problem occurred when I was called by MBD rude and harassing collection consultants, that I need to pay my outstanding GEMS account I agreed to pay the amount I can afford to pay which I did pay it and I must admit my wrong I did pay it but after the date as agreed. Now I have been getting emails that I have not paid yet and I contacted them letting them know that I have already paid and they said they cant see it reflecting on the system until one day one lady apologised that indeed it was paid and that I should set up a debit order which I refused because for now I am still comfortable with cash deposit on the agreed day.<br> <br> I am now day after day called and threatened that I must switch to debit order or I will be penalised ,I asked penalised for what and what interests ? All this is done with a rude approach and disrespect, for two times this has happened and both consultants drop the phone when I ask them for their names and credentials. I do not think this is how we must be treated and furthermore the level of disrespect is appalling. ID ***