MBD and Virgin Active incompetency.

The worst bunch of attorneys or whatever they are. I’m disgusted at their level of incompetence.

I’ve been dealing with Ingrid Peters who is by far the worst associate I’ve ever dealt with as a consumer. She has no customer service etiquette and does not keep to her promise. This is an issue that has been going on for over a year now and I’m sick of it.

I’ve had an issue with my virgin active account which I had asked to be closed at the time since I had an injury but virgin active failed to do so thus I accrued charges which led to my account being handed over. I spoke to Ingrid towards end of last year about paying 50% of the due amount then I would rejoin but she never got back to me after multiple emails and call attempts. I then managed to get hold of her beginning of this month and she quoted an amount which I paid and now I have been waiting for the past weeks for my account to be cleared so that I can rejoin virgin active as per ageeement.

Can someone competent enough from MBD get hold of me to get this issue resolve ASAP.

Thanks.