MM
Mohlomi M

1 reviews | Active since Feb 2018

08 Nov 2023, 20:01

MBD AND RCS

I HAD AN EDGARS ACCOUNT IN ARREAS, MBD WAS SENDING THREATS AS MY ACCOUNT WAS HANDED OVER TO THEM, REGARDLESS OF MY UNEMPLOYMENT. I MANAGED TO GET FUNDS TO PAY THE ACCOUNT AS THEY HAD GIVEN ME A DISCOUNTED PRICE OF WHICH I AM GRATEFUL FOR. MY SITUATION IS EVEN AFTER I PAID MY NAME IS STILL NOT REMOVED FROM BLACKLISTING. I HAVE CALLED RCS SINCE THEY TOLD ME AFTER THEY SEND THE PAID UP LETTER I MUST SEND IT TO RCS. NOW RCS TELLS ME THEY HAVE SENT ANOTHER EMAIL TO MBD FOR THEM TO COMFIRM THE DISCOUNT. I SPOKE TO SEVERAL CONSULTANTS WITH NO HELP AT ALL. SEEMS THEY DONT KNOW WHAT IS REQUIRED OF THEM, THE LAST CONSULTANT FROM MBD TOLD ME I SHOULD WAIT 21 DAYS FOR MBD TO RESPOND TO RCS. MY NAME WAS SO QUICK TO BE HANDED OVER REGARDLESS OF MY FINANCIAL SITUATION. NOW I HAVE TO WAIT FOR TWO MONTHS FOR MY NAME TO BE REMOVED. WITH CONSULTANTS THAT TOLD ME TO GO TO STORE AND GET REMOVED ONLY TO FIND THERE IS NO SUCH.

0
Replies (4)
MBD
MBD's reply09 Nov 2023, 12:26
Official
Dear Mohlomi Mokhothu,

We acknowledge your query raised kindly furnish us with additional contact details in order for us to establish how to best assist you. 

Kind Regards, 
Complaints Officer 
MBD
MBD
MBD's reply10 Nov 2023, 07:36
Official
Dear Mohlomi Mokhothu,

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
MM
Mohlomi M's update07 Dec 2023, 20:53
Reviewer Update
MBD DID THEIR JOB AND I AM SO GRATEFUL.
NOW RCS IS GIVING ME PROBLEMS TO REMOVE MY NAME FROM CREDIT BUREAUS AFTER THEY ASSURED ME THAT I WILL RECEIVE AN SMS AFTER 21 DAYS CONFIRMING THAT MY NAME IS REMOVED. IV WAITED THE PERIOD. 21 DAYS WAS AT THE 5TH OF DECEMBER 2023. I HAD TO CALL THEM TODAY AND TELL THEM MY NAME IS NOT REMOVED. ONLY TO FIND A CONSULTANT THAT TELLS ME I SHOULD FILL IN A FORM THAT HE HAD SENT IN MY EMAIL ONLINE AND REGISTER,TO CHECK MY CREDIT REPORT ONLY TO FIND MY DETAILS CANNOT BE FOUND . AFTER I SSUPPOSINGLY REGISTER THIS MY NAME WILL BE REMOVED MANUALLY.I ASKED SO HOW LONG IF I MANAGE TO DO THIS WOULD IT TAKE FOR MY MATTER TO BE RESOLVED HE SAID HE DOESN'T KNOW.

THIS IS BULL**** TO GO THROUGH AFTER I HAD BEEN THREATENED BY RCS THAT TOOK ME TO MBD. I AM SICK AND TIRED OF BEING THESE COMPANIES ****IN DOOR MATT. RCS I WANT MY NAME REMOVED AS IN YESTERDAY. MY LIFE IS ON HOLD BECAUSE OF THE **** YOU PUT ME THROUGH AND NOT UNDERSTANDING THAT I WAS UNEMPLOYED.
MBD
MBD's reply12 Jan 2024, 16:42
Official
Dear Mohlomi Mokhothu,

With reference to your query logged on 9 November 2023 at 12:26pm.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind Regards 
Complaints Officer 
MBD