1 reviews | Active since Jan 2020
MBD AND MTN
Hi there,1
I am totally despondent at this stage!!!!! MBD and MTN obviously have no idea of what is going on their respective businesses. I had a contract with Alcatel which was taken over by MTN in 2016. I did not know about the change in "ownership" and kept on paying my money in to Alcatel's account. MTN contacted me via various mediums regarding my "arrears"account, which I proved to be paid up by providing prove of payment. MTN acknowledged that the monies was paid and asked a signed consent form to retract the payments from Alcatel, which I assumed was done as I did not hear from them for almost a year. And then Boom!!!!! MBD started harassing me for the total outstanding. No amount of explaining helps, no amount of sending correspondence and proof of payments, NOTHING but NOTHING seems to be getting into their heads. I do not know what else to do about this issue. MBD and MTN also do not know that if my account is paid in advance (my current contract, that is!!!!) and a - minus amount is shown THAT I DO NOT OWE ANYTHING!!!! THEY OWE ME!! Please Help!!!!! What do I do now and where do I go to from here. This is extreme harassment and defamation of character as I am already been negatively affected by this regarding credit.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
Best regards,
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
Best regards,
I have again been contacted by MBD, yesterday afternoon and this morning! while I was trying to explain this matter to the operator, she terminated the calls, both times. I then called MBD and explained to another lady who informed me that I should not have been called as the account was referred back to MTN. From my side of the line it indicates complete incompetence! The left hand do definitely know what the right hand is doing.
WHAT MUST I DO TO RESOLVE THIS ISSUE!!!!!!!!
I have again been contacted by MBD, yesterday afternoon and this morning! while I was trying to explain this matter to the operator, she terminated the calls, both times. I then called MBD and explained to another lady who informed me that I should not have been called as the account was referred back to MTN. From my side of the line it indicates complete incompetence! The left hand do definitely know what the right hand is doing.
WHAT MUST I DO TO RESOLVE THIS ISSUE!!!!!!!!