Mbd agent complaint

I have a call I received from your Mbd agent, on 25 September 2025, from number ***, regarding a Truworths account.

Her conduct during the call was unprofessional, disrespectful, and threatening. I explained that I plan to settle the account in-store in month end of November , but she pressured me to authorise a debit order and became confrontational when I refused.

She made inappropriate personal comments like:

“How will you settle the account towards December — you’ll need to buy Christmas clothes for your kids.”

This was offensive, as she: • Assumed I have children (she doesn’t know that), • Assumed I celebrate Christmas (she doesn’t know my religion), • Used these assumptions to manipulate and intimidate me.

She also threatened to contact my HR If don't want to do a debit order which I feel is serious breach of privacy and may violate the POPIA.

As your calls are recorded, I request that you review the recording of the call made from *** on 25/09/2025.

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I request: 1. A formal investigation into her conduct. 2. Confirmation she will no longer contact me. 3. Assurance that my employer will not be contacted.