MBD - A bunch of *******

My accounts for Woolworths and Identity were handed over to MBD. I called both stores customer care service on 26.11.2018 to find out what my balances were in order to settle my accounts and was told to contact MBD as my accounts were handed over and the calls were transferred to them.

I was informed by MBD that I owed R383 on Identity and another amount for Woolworths. I then paid the amounts via EFT on 27.11.2018. I called back two days after to confirm if payment was reflecting and was informed the balances that were given to me were only the store balances and not MBD collection fees and that I had to pay another R643 for my Woolworths to be paid up to date and for my name to be cleared. I then erroneously paid R634.90 but the consultant advised me that it was okay and the balance of R8.10 would be written off. I then had to make multiple calls again for them to send me a paid up confirmation letter, which I eventually received but had also received more calls from them still stating that I owed them more money.

I have spoken to so many different consultants I can’t even keep track anymore. Also, with EVERY single phone call to MBD, I would ask about ALL (Woolworths and Identity) my accounts which were handed over and they would inform me “Identity is up to date. Paid up”. NOW I am receiving harassment calls again saying that I owe them R600+ for Identity!!!! REALLY!!!!?????

On Saturday Sphamandla called me again and I requested him to provide me with MBD’s ombudsmand details as it seems MBD is a bottomless pit that needs to be filled. He then simply put the phone down in my ear.

Seeing that ALL your calls are recorded – I humbly request you to go and LISTEN TO ALL MY TELEPHONE CALLS between 26.11.2018 and 06.01.2019.

I am still waiting for their ombudsman information as I want to take the matter further.