SB
Sithembile B
1 reviews | Active since May 2022
21 Aug 2023, 14:47
MBD - A BIG ****, EMPTY PROMISES
Mbd has been giving me a hard time. I made an arrangement with them to pay my ABSA CREDIT CARD but still they are debating on the day I didn't agree. Moreover they are ruining my name on credit bureau as they selected that their installment is R27000 instead of R200. I can't borrow from anywhere because of my affordability which is incorrect. I sent emails and called them. Last person I spoke to was a guy (claiming to be handling Absa Credit Accounts) saying they will escalate my matter. I've been waiting for his email and they are not responding to me. Please help fix that amount of R27 000 on my credit bureau.
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Replies (2)
MBD's replyOfficial
21 Aug 2023, 15:14Dear Ms Botha
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Best regards,
MBD's reply21 Aug 2023, 15:14
Official
Dear Ms Botha
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Best regards,
SB
Sithembile B's updateReviewer Update
22 Aug 2023, 09:53Good day
I am so tired of this company. I have been trying to get help. Every time I call the agents hang up my call. Everytime I want to speak to the manager, they just put me on hold. I am tired of MBD, I've escalated to Hello Peter, I will now be in contact with the ombudsman. Firstly I made an arrangement on the 09th June 2023 with Nhlanhla Mdapo for account to be debited R200 on the 30th, This **** company debits on the 24th, I've asked that to be changed and the agent I got today said he can't help me. Secondly this **** company gave credit bureau info that they debit R27000 instead of the R200. I've asked that to be changed because it's affecting my credit score. I was told an email will be sent to me but I'm still waiting. I'm not happy with your service at all. Kindly please fix my details
I am so tired of this company. I have been trying to get help. Every time I call the agents hang up my call. Everytime I want to speak to the manager, they just put me on hold. I am tired of MBD, I've escalated to Hello Peter, I will now be in contact with the ombudsman. Firstly I made an arrangement on the 09th June 2023 with Nhlanhla Mdapo for account to be debited R200 on the 30th, This **** company debits on the 24th, I've asked that to be changed and the agent I got today said he can't help me. Secondly this **** company gave credit bureau info that they debit R27000 instead of the R200. I've asked that to be changed because it's affecting my credit score. I was told an email will be sent to me but I'm still waiting. I'm not happy with your service at all. Kindly please fix my details
SB
Sithembile B's update22 Aug 2023, 09:53
Reviewer Update
Good day
I am so tired of this company. I have been trying to get help. Every time I call the agents hang up my call. Everytime I want to speak to the manager, they just put me on hold. I am tired of MBD, I've escalated to Hello Peter, I will now be in contact with the ombudsman. Firstly I made an arrangement on the 09th June 2023 with Nhlanhla Mdapo for account to be debited R200 on the 30th, This **** company debits on the 24th, I've asked that to be changed and the agent I got today said he can't help me. Secondly this **** company gave credit bureau info that they debit R27000 instead of the R200. I've asked that to be changed because it's affecting my credit score. I was told an email will be sent to me but I'm still waiting. I'm not happy with your service at all. Kindly please fix my details
I am so tired of this company. I have been trying to get help. Every time I call the agents hang up my call. Everytime I want to speak to the manager, they just put me on hold. I am tired of MBD, I've escalated to Hello Peter, I will now be in contact with the ombudsman. Firstly I made an arrangement on the 09th June 2023 with Nhlanhla Mdapo for account to be debited R200 on the 30th, This **** company debits on the 24th, I've asked that to be changed and the agent I got today said he can't help me. Secondly this **** company gave credit bureau info that they debit R27000 instead of the R200. I've asked that to be changed because it's affecting my credit score. I was told an email will be sent to me but I'm still waiting. I'm not happy with your service at all. Kindly please fix my details