MBD

mbd

I really cannot understand how these people operate. I’m only talking about the past four months now, not the time before. For the last 4 months mbd has been calling me regarding my account which I have discussed with the bank and made arrangements, and I’m sticking to it. Mbd has been calling every day for last four months once or twice a day. When I answer, they say hello and end the call or you hear people laughing in the background. So for the last 120 days, NOT ONCE did the person from mbd call centre speak to me, NOT ONCE. So they made 120 to 240 calls to me and NOT SPEAK TO ME ONCE. All the numbers I trace back to them. Every now and then they send a message saying I must call them. If I do the person you speak to doesn’t know anything about the message. If they speak to me when they call, like they did before and “follow up” I can understand. BUT THEY DON’T.

Someone I met said they been getting calls from mdb since before the lockdown, who wanted to speak to a person(can’t remember the name). The more he tells them they have the wrong number, the more they call, asking for the same person, some weeks mbd calls every day of the week.

Now we were wondering if these mdb call centre people are so fat and lazy that not one of these *****s calling in 3 years, can make a note on the system regarding the fact that they have the wrong number. Are these people really that thick , stupid, illiterate and *********** that they can’t even do that. Or are they deliberately annoying clients. Reading the reviews on social media I understand why people say the things they do regarding these *****s.

From now on I will speak only to my bank regarding my account , NO ONE ELSE. If I get a call from mdb I will end it. The sad thing is that these idiotic mbd management are allowing company time and money to be wasted like this by the call centre. The fact that discovery is actually paying mbd to do that is beyond me.

Mdb wake up! You are wasting not only your time and money and company resources but irritating clients that will just stop talking to you. Its beyond me why management allow this. Typical Africa mentality! If you want to be treated like *********** *****s, I will gladly do so. One of these mbd *****s actualy called me today, after I said “hello” don’t know how many times… she was still talking to some else while on the phone with me. Truly unprofessional, rude and no manners…. Africa mentality. Keep on bugging me with your foolishness, ill change over to my other number which you don’t have.

Don’t bother to comment here, I won’t be reading it. I am finished with mbd and speaking to them nicely as I have till today(that’s if I’m actually speak to someone). Regarding the discovery bank, really disappointed in you that you allow this. From now on I will speak only to my bank regarding my account , NO ONE ELSE.