SD
Sonya D

1 reviews | Active since Jun 2019

26 Jun 2019, 14:01

MBD -

Where do I begin with the most daunting exercise that I chose to embark on when calling MBD to remove my number off the system for a lady that owes BMW SA almost half a bar... They have dropped the phone in my ear probably 10 times today alone and I have called 5 times, spoken to Zakhele , Zizipho as well as Khumbulani that all ensured me the number would be removed off the system and I would not receive another SMS well surprise surprise another notorious SMS for a BMW SA Account that is outstanding.... They cannot assist me in removing the number as the IT department does that so I need to now call in every time to get false promises saying I wont get another SMS. I am sure that BMW SA would be very happy to know that potential future customers have been scared off now by their outsourced company harassing people that dont even owe BMW SA money...

0
Replies (2)
MBD
MBD's reply26 Jun 2019, 14:28
Official
Dear Sir/Madam
 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd. 

Best regards,

SD
Sonya D's update26 Jun 2019, 14:40
Reviewer Update
I see that is the normal response to every complaint on here maybe generated for every time MBD comes up... getting complaints every day on Hello Peter is very shocking....