1 reviews | Active since Jun 2016
MBC INC not compliant of POPI ACT
6 years ago I reported a case of identity theft to Standard Bank ***** department related to a home loan that was obtained **********ly in 1993 against my details. Apparently Standard Bank issued a home loan to someone using my detail when I was 19 years of age, but after investigation we have discovered with the help of Standard bank that this was a case of identify theft. As I understood this was dealt with over 5 years ago by Standard Bank and my name was cleared. As I understand MBC INC buy unsettled debit from Standard Bank and harass the people owning monies until the people being harassed give in. MBC INC have been harassing me with regards to this ********** home loan for over 4 months now, I have contacted them, they have contacted me, I have given them the facts and these people continue to send sms's and call me constantly, even after the case has been given to them. I am now getting sick and tired of the harassment and need this cleared once and for all, unfortunately their staff are *********** and continue to pursue this. As I have stated this was settled with Standard Bank over 5 years ago, not sure what gives MBC the idea they can harass me on a regular basis. No one at MBC is accountable with regards to information collection. The method of information collection must be lawful and not infringe on one’s right to privacy according to the POPI act. Collection of information on MBC's part is poor. MBC should take all reasonable steps making sure their information is accurate, complete, not misleading and updated whenever it so demands. I expect MBC to take responsibility for correcting this information and to follow up with Standard Bank as this type of business practice is unacceptable. I believe I am not the only person to be harassed by MBC with unwarranted claims. If this causes any effect on my credit record, in any shape or form, I will be pursuing MBC in a court of law, as this matter was dealt with over 6 years ago.
Dear Craig
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
Dear Craig
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
