MAKE PAYING YOUR ACCOUNT EVEN EASIER - That is an outright LIE!!!!!

<p>I called MBD on Thursday 12/05/2016 for a settlement amount. The consultant confirm the outstanding balance or R 2053.95 but if I pay immediately the settlement amount would be R 1953. cant remember the cents and she provided me with the banking details and reference numbers. My daughter was unable to load them as a beneficiary on her cell phone banking. So I called them again on Friday 13/05/2015 to confirm the banking details and the agent I spoke to sms the details immediately she reiterate the settlement amount this time R1955. cannot remeber the cents. We were not successful in loading the banking details Friday. So Sa****ay morning in the rain we went to the bank to make a direct deposit of R2000 because surely a day later fees will be added.</p> <p>Today, 17/05/2016 I receive a sms and email stating: THANK YOU FOR YOUR PAYMENT ON YOUR ACCOUNT. YOU HAVE MADE NO FURTHER ARRANGEMENTS, PLEASE CONTACT MBD INC ON ***. According to me this account is settled and I even paid more than the settlement amount. I call MBD and Boikanyo informs me that I agreed to pay R2053.95 who in they right mind will pay more than the settlement amount. I request that he listens to the recordings on both days. He says he will do so but cannot tell me by when I must follow up on the matter, he does not now how long it will take to listen to the recording.</p> <p>After hanging up I called back immediately and spoke to Pulani who confirms that although I paid more than the settlement amount at this stage now R 1998 and some cents and the account is paid up on 14/05/2016. Collections fees are due on 15/05/2016 and I am now liable for the collection fees of R125.20</p> <p>She states that although my account was settled on 14/05/2016 I remain liable for the fees which became due on 15/05/2016.</p> <p>This is outrageous</p> <p>#MBDMUSTFALL</p>