BM
BOITUMELO M

1 reviews | Active since Nov 2018

28 Oct 2019, 11:42

Loan Sharks

I made an arrangement with NSFAS to pay the monthly debt through a debit order which goes off my account every month for the past three years, out of nowhere I receive an SMS Now claiming my loan account has been handed over for collection yet I have monthly proof of payment since.

why does NSFAS have to go through attorneys when I made an agreement with them for payment and I'm honoring that? who is benefiting to this collection because I'm paying as they ask me to? what should I do to have this corrected and I deal with NSFAS directly and who authorized my information been handed over when I'm conforming to the required process? this is bull****, I have a contract with NSFAS not MBD. I’m not gonna be harassed by you. I don’t owe you anything. You can go to hell for all I care....sis

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Replies (2)
MBD
MBD's reply28 Oct 2019, 12:07
Official
Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICERMBD Credit Solutions (Pty) Ltd. 
MBD
MBD's reply30 Oct 2019, 15:35
Official
Dear Sir/Madam
 With reference to your query logged on the 28 October 2019. In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.  Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.