Lack of Service

I have been trying to submit a proposal for a settlement discount for my woolworths credit card.<br> <br> This query was logged with woolworths and they directed this twice to MBD for feedback. Its been 7 days later and still no feedback. When calling in today: I received contradictory info from a consultant saying that I do not qualify for a discount, where as before I have an email backing stating I may submit a proposal for a discount. Not only did they waste my time by having me on for hold most of time, I've also wasted so much airtime.<br> <br> All I I need to know is to who I need to submit the proposal to.<br> <br> This lack of service is highly unacceptable and unprofessional to say the least.<br> <br> I trust that this will be attended to with a matter of urgency.<br> <br> I shall await your feedback.