Lack of Responsiveness and Accountability from MBD

I am extremely disappointed and frustrated with the level of service I have received from Munnik Basson Dagama Incorporated. This company has been harassing me repeatedly about an outstanding payment, which I eventually settled in full to close my account. However, after making the payment, I have been struggling to get a paid-up letter from them — something that should be a simple and straightforward process.

I’ve called numerous times, sent multiple emails, and all I ever get are automatic responses or empty promises from their team. When they were following up for payment, they were quick, assertive, and persistent. But now that I’ve fulfilled my obligation, they are suddenly unresponsive and ***********. I find it incredibly unfair that I have to waste my own time and airtime just to get what I rightfully deserve — written confirmation that my account is settled.

I demand an explanation as to why there is such a delay in issuing my paid-up letter. It’s unacceptable that I continue to receive no real feedback, only automated replies and misleading information. This experience has been completely unprofessional and has caused unnecessary stress and inconvenience.

MBD, please take accountability and resolve this matter urgently.