1 reviews | Active since Dec 2016

16 Dec 2016, 12:48

Lack of respect

<p>My name is Purity, I owe virgin active reference ********** ********** 16 which I was mislead to join by a virgin active consultant, account was handed over to MBD due to being unemployed, this lady who is so rude just called me now 16/12/2016 at 12:30, wouldn't let me speak nor listen to me. I tell her I'm unemployed and she says it doesn't mean I shouldn't pay, then I ask her pay with what and she starts raising her voice saying I shouldn't be asking her that question, ended hanging up as she wouldn't let me talk. I know I owe and I would pay if I had a job but I'm jobless, shouting at me won't help in any way. With such attitude I doubt I would have paid even if I had the funds.</p>

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Replies (2)
MBD
MBD's reply19 Dec 2016, 09:36
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply19 Dec 2016, 11:53
Official

Dear Sir/Madam

With reference to your query logged on the 16 December 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC