Lack of Ownership in this company

I am so upset with the lack of service and lies that this company. <br> I had spoken to a call centre agent called Priscilla who called me to set up a final bill amount ot be paid on the 28th of December that was agreed on the call. I call up today spoke to agent called Nana I was told<br> that the debit order will be going off on the 11th December of which my account will not have the sufficient funds I was told that there was nothing that they can do to change this and when I requested to speak to a manager I was told there was no manager available but I could hear that she was speaking to someone who clearly did not care. <br> Why are the agents in this company not taking ownership of what was discussed, amd why is there a tracker that tracks my bank account before the money comes in to my account. Each time the company debits my account it costs me R138.00 for an unpaid debit. This company has caused me so much distress in my life and i am yet still waiting for a paid up letter for a previous account Ihave paid up. I have done my part of my deal which is to pay off the accountsand yet You do not care about what this. I need thius to be dealt with as this is causing me so much stress.