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Please refer to below mail sent on Wed 2015/10/14 10:05 AM<br> <br> My account was not debited for October, however I have not yet been refunded.<br> <br> I am yet to receive a response and your call center is always busy<br> <br> To whom it may concern,<br> <br> My name is Marc ***** - ID 8***2<br> <br> I have paid off all my accounts with African Bank and I instructed the last person who called me from your company to stop debiting my account and to refund me for the August debit.<br> <br> 25/08/2015 MBDCS *** - R300.00<br> 23/09/2015 MBDCS *** - R300.00<br> <br> The above two payments are required to be refunded.<br> <br> I have requested settlement letters from African Bank and they have not yet responded. I don't see what is the problem in fixing this as African Bank are your client and they should be able to let you know that this account has been settled.<br> <br> Kindly contact African Bank and get these settlement letters as it is easy for African and your company to call and request money, however, it is very difficult when you need to refund the money.<br> <br> I expect this issue to be dealt with swiftly. I am available should you require more detail.<br> <br> Kind Regards,<br> <br> Marc