IRATE, MAD AS HELL, BOILING WITH ANGER

Good day,

I`m disgusted and disappointed by the call I received from you guys. Firstly you debited on an incorrect date of which is not my salary date, mind you it`s not the first time. I disputed the amount because that was not according to our agreement. This afternoon at 12:35 I contacted you guys so my issue can be sorted. I spoke to a consultant that assisted me in setting out an arrangement.

Now to my surprise I receive a call at 17:56 asking me about an unprovided for debit order. I got annoyed and irritated because she was asking me useless questions and I did not see any point for me to answer them. If I made an arrangement already, it should reflect on the system, yes I was screaming at her because I was irate. Kiandra which was the consultant that called me decided to respond to me in the rudest manner of all. ITS AN INSULT and NOT ACCEPTABLE AT ALL TO SAY SUCH A STATEMENT TO ANY PERSON AT ALL. She said and I will quote her direct words ``YOU WILL NOT SCREAM AT ME LIKE THAT, WE`RE NOT ANIMALS WE`RE HUMAN BEINGS HERE`` Then she had the audacity to drop the call while I was still speaking to her.

Now as a customer representative for a company, you are the image of that company. What right do you have to say such statements to an irate client????? Why work in an industry were you will deal with different clients if you can`t handle an irate client?? I am very upset and angry even at this point, why make much a statement?? Is it because I am BLACK? THANK YOU KIANDRA FOR POINTING IT OUT THAT I AM AN ANIMAL....

in 2018 we still dealing with such, IMAGINE......

Hopefully your company will deal with you accordingly or I WILL!