Invest in internal training.

What kind of Micky mouse service do you offer your clients. Your staff has zero emotional intelligence. You are not in the business of retaining clients. I am always open for discussion but your staff drops the phone because they are not trained. Why on earth would I allow a debit order if your staff can not master the basic human function of communication and problem-solving? I have sovereign rites on how I pay my accounts. I have arranged to pay my account Cash at the bank. I do not want to allow a debit order because I don't trust mbd to stop debiting once I am done with my payments. I have paid every month for the past 4months and more so increased my payment. I have proof here. MBD is failing dismally in updating my clear score correctly. This is infringing on my rights to credit and maintaining a healthy credit score. I am not your client, Standard Bank is. Please have someone with authority phone me not uneducated staff. If I don't answer send me a what's app. I am busy and work like anybody else trying to get corona debt settled.