Insults/Harassment/ No Statements/Lack of Professionalism

This morning at work I received a call from one of the MBD consultants reminding me to pay my debt by month end as I had promised . I told her that I made the payment yesterday and I am waiting for a reference number for another payment which I still have to make. I asked her to please assist by sending me the reference number via sms. She said she cannot send an sms, as per procedure she has to call me.

I at work, so obviously I am not twiddling my thumbs waiting for an MBD consultant to give me phone call and because I am at work my phone is on silent.

Any way she called again and boy was she rude!!!!! Apparently she had been calling me for the third time after she hung up and that made her loose her marbles.

She told me that she has no time to be calling me and that I should have picked up my phone the first time she called because I knew she would call again. She told me that she is doing me a favour by calling me as I am incapable of paying my debts. The more I spoke the louder she was.

I am so disgusted that a company can employ such an individual to represent them. I asked for her name she said it is Khora ( I doubt she even gave the right name) and I asked to speak to her manager.She kept yelling and screaming even though I kept telling her that I do not want to speak to her.I now want to open a case,I need some form of protection in fact I am going to take leave and sort this matter out. I am going to take the recording to the police and let them judge for themselves if it qualifies as harassment. It is not just the horrible things she said it is also the manner in which she spoke to me. She was shouting to the top of her lungs, even when I was speaking to her so called Supervisor she kept calling me a " stubborn Xhosa". I have never in my life experienced such behaviour. I do not want anyone from MBD calling my cell phone or work phone I have no time to listen to an *********** consultant shouting at me on my cell phone. I will pay as per our agreement.

It's such a disgrace that even after making these small payments they have no record of them so where is this money going. What am I paying towards and I don't trust MBD to do any thing about it as there are millions of complaints about this company it is shocking.