Institution ******** people

MBD keeps on calling me everyday, telling me I need to make payments. I have contacted them and requested them to call me on my cell and not my work number, yet they continue to call to my work number. I am on the road most days and since this is a personal matter it should not be done on my work time. They should not call since they have received the agreed payment , I am being harassed and **********. They add the call fees onto the amount every month, the amount should be capped and not increased every month. This is a huge financial burden trying to pay off something that increases every month. The officials dealing with these cases are unprofessional, they have no customer services characteristics, and they do not have telephone etiquette at all. Calling and asking for clarity is not an option since they are not on par to answer any of the questions you might have. I would like to know when the account is being paid to woolworths, how will the Credit card which belongs to ABSA bank be paid and how will the debt be lessened if you deal with a company who is in it make profit. Who will receive what portion of the payment, this is just the problem with these Call centres dealing with these cases they are not interested in helping you pay off the debt but to load their pockets with money you do not have but yet you pay, who are you paying the monthly payments to. I am questioning the credibility and credit worthiness of this company and whether or not payment is received by the correct creditor. I have made payments but no statements are reflecting this at all. The amount has stayed the same and I am wondering where this money is going. The statements reflecting payments, they do not send so why do you pay and you have no records of payments. I communicated that I would be making an EFT payment and then the agent informs me that it takes long to reflect on their side. This is super bad service and extremely frustrating. I refuse to pay any other additional charges added to my account.