LB
Londiwe B

1 reviews | Active since May 2011

27 Jul 2015, 16:38

Inefficient at best!

Your company started sending me text messages about my outstanding NHLS account in 2014. I had never received any statement to that effect from NHLS and therefore when I got the first call from MBD I requested that your guys forward it to me. Instead of doing so, I got possibly close to a hundred sms from your company up to this day, and several calls, with each one of your agents taking my email address everytime but not sending me any statement. Now, Xolile sent me a statement on 15 June and now I'm being harassed to pay because I have a statement. Why should I pay for all the fees you added up for the sms and calls when you were asking me to pay for an account I've never seen? I want a refund of those illegitimate fees. If this is your idea of making money, you need to be exposed! Shoddy lawyers preying on uninformed consumers! Well, there are real lawyers, journalists and consumers who know a thing or two about the Consumer Protection Act.

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Replies (1)
MBD
MBD's reply28 Jul 2015, 11:39
Official
Hello Laundyj,

Dear Londiwe mon 27 Jul 16:38

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC